FAQ - Orders

Frequently Asked Questions about UPS PLUS BATTERY

1. Can you tell me more about UPS PLUS BATTERY?

We are a Canadian-based manufacturer of high-quality sealed lead-acid (SLA) batteries, headquartered in Montreal, QC. Our batteries are rechargeable, maintenance-free, and non-spillable, suitable for a variety of applications such as:

  • Uninterruptible Power Supply (UPS) systems
  • Alarm systems
  • Fire panels
  • Emergency lighting
  • E-bikes and more

We offer batteries for all UPS makes and models to ensure compatibility and reliability.

2. Where do you ship from?

We ship from our Montreal and Vancouver warehouses to any Canadian destination serviced by FedEx.

3. How do I check the status of my order?

Log in to your account on upsplusbattery.ca and click on “My Orders.” You’ll be able to view your order history, status, and tracking information once the order has shipped.

4. Can I pick up my order from your Montreal location?

Yes, local pick-up is available at 5 Goodfellow, Delson, Quebec, J5B 1V2. Call and advise us.

5. What are your hours of operation?

Our Montreal location is open Monday through Friday, from 9:00 AM to 4:00 PM. We aim to answer emails 24 hours a day. For assistance, call 438-881-3363 or visit our contact page. Our website is open 24/7 for browsing and ordering.

6. Can I pick up from another warehouse?

Currently, we do not offer pick-up services from any other location.

7. Can you help me find a replacement battery if I bring my old one to your Montreal location?

Yes! If you need help identifying a replacement SLA battery, you can bring your old battery to our Montreal location or send us a photo by email. We can help you find replacements for a wide range of applications, including home alarms, e-bikes, ride-on toys, and UPS systems.

8. Can I drop off old batteries for recycling at your Montreal location?

Yes, you can drop off your old batteries for proper recycling at our Montreal warehouse, free of charge. If you have a large number of batteries, please contact us, and we may be able to arrange a pick-up.

9. How do you ship products?

We carefully pack all items to ensure they arrive in excellent condition. We ship exclusively with UPS for fast and reliable delivery.

10. How do I return an item?

We aim to make returns simple. Contact us by phone or email to start a return. For more details, please review our Return Policy.

11. How do I contact you for help?

For assistance, call 438-881-3363, or visit our Contact Us page to send us an email. Our customer service team is happy to help you find the right battery solution for your needs!