Frequent Requests & Enquiries

#	Frequent Queries	Reply
1	Do you deliver to every part of Québec?	Yes. UPSPlusBattery ships anywhere in Canada. Please provide the exact drop-off address and any access notes.
2	Can you supply new batteries, a display panel, and a cooling fan for an emergency-lighting inverter?	Yes. Let us know the brand, full model number, and total battery count so we can build a kit quote.
3	Do you troubleshoot an APC Back-UPS 1500 (BN1500M2-CA) out of warranty that flashes F02/F02 errors?	Yes. Share the unit’s serial number and latest alarm history so we can price repair vs. replacement.
4	Could you suggest backup-power packages for a compact server closet?	Yes. Tell us the total load in kW and the runtime you’d like in minutes; we’ll send options.
5	Do you offer emergency call-out and preventative maintenance for our UPS gear?	Yes. Please specify the manufacturer, kVA rating, and the date of the last service visit.
6	Can you provide forty APC UPS units in different sizes for laboratory instruments?	Yes. List each instrument’s watt draw, desired autonomy, and required delivery schedule.
7	Can you exchange forty batteries in a Powerware 9390 inside a federal site in Ottawa?	Yes. Confirm the exact battery spec and any site-security procedures we must follow.
8	Can you fit customer-supplied batteries into a Tripp Lite SU30K3/3?	Yes. Let us know the number of blocks and your preferred service date.
9	Do you sell a swap-out battery cartridge and take back the spent block?	Yes. Provide the OEM part code of the old module and your shipping details.
10	Is 24 / 7 emergency support available for critical UPS outages?	Yes. Send your contract ID (or note “new customer”) along with an on-site contact.
11	Do you perform yearly PM on 20 kVA three-phase UPS systems?	Yes. Tell us brand, model, and original commissioning date so we can reserve parts.
12	Can you run a capacity test on a 12 V / 100 Ah VRLA string?	Yes. State the block count and advise whether full shutdown is permissible for testing.
13	Do you install external maintenance bypass panels to keep loads live while the UPS is serviced?	Yes. Email us your one-line drawing and wall-mount clearances.
14	Can you bundle multi-site service coverage across Canada?	Yes. Provide site list and UPS / battery inventory for a consolidated proposal.
15	Is it possible to retrofit lithium-ion packs into a modular UPS?	Yes. Share the UPS part number and desired Li-ion reference so we can check compatibility.
16	Can you carry out an infrared scan of our main switchboard and UPS?	Yes. We’ll schedule during peak load for best thermal data.
17	Do you handle certified recycling of spent lead-acid batteries?	Yes. Estimate weight or block quantity so we can arrange collection.
18	Can you complete an energy audit to extend UPS runtime?	Yes. Share load logs and battery age; we’ll return an optimisation report.
19	Can you convert a single-phase UPS to a three-phase platform?	Yes. We’ll need load distribution and an acceptable downtime window.
20	Do you stock OEM logic boards or cooling fans for APC Smart-UPS?	Yes. Quote the part or serial number so we can verify inventory.
21	Can you program APC SNMP network cards for remote monitoring?	Yes. Provide target IP, VLAN, and security (SSH/SNMPv3) requirements.
22	Do you recalibrate temperature and humidity probes in a data suite?	Yes. Let us know probe count and manufacturer for calibration gear.
23	Can you source 10-year high-temp AGM batteries?	Yes. Share ambient temperature range and runtime target.
24	Do you install slim 19″ rack-mount micro-UPS units for lab benches?	Yes. Specify load (watts) and available rack depth.
25	Could you engineer an N+1 UPS design for a Tier III data centre?	Yes. Provide critical load and space allocation.
26	Do you train on-site teams in UPS emergency procedures?	Yes. Indicate headcount and technical depth required.
27	Can you recommend portable UPS packs for mobile lab trolleys?	Yes. Tell us payload wattage and desired backup time.
28	Do you manage firmware upgrades on Eaton 93PM units?	Yes. Confirm current revision and whether a service bypass is in place.
29	Can you hot-swap power modules in a Delta modular UPS?	Yes. Advise module quantity and your maintenance window.
30	Do you provide five-year, all-inclusive maintenance plans?	Yes. Send the equipment list and SLA target (4-hour, NBD, etc.).
31	Can you add extra battery cabinets to hit four-hour autonomy?	Yes. We need total load and floor space for additional racks.
32	Will you guarantee CSA / UL compliance on a new industrial UPS install?	Yes. Please share electrical drawings for pre-approval.
33	Do you rent temporary UPS systems for events?	Yes. State duration, power level, and venue.
34	Can you retrofit arc-flash detection into existing PDUs?	Yes. Provide PDU make and desired comms protocol.
35	Can you supply LiFePO₄ battery sets for my current UPS?	Yes. Give UPS model and present capacity so we can adjust the BMS.
36	Do you carry compact, high-frequency double-conversion UPS for sensitive instruments?	Yes. Tell us kVA rating and THD tolerance.
37	Can you integrate leak-detection sensors in a battery room?	Yes. Provide room dimensions and preferred protocol.
38	Will you replace an IGBT module in a 60 kVA UPS?	Yes. Send the module code and UPS model for lead-time confirmation.
39	Do you schedule proactive fan swaps every five years?	Yes. Share fan count and operating hours.
40	Can you slide a 2U UPS into an already full rack?	Yes. Confirm available U-space and rear-access clearance.
41	Do you integrate CAN-bus smart-battery tech?	Yes. Provide battery brand and target UPS firmware version.
42	Can you coordinate a remote UPS reboot after maintenance?	Yes. Let us know if your own staff will supervise or if we need to send a tech.
43	Do you support marine-grade UPS maintenance contracts?	Yes. Specify vessel type, port of call, and service intervals.
44	Can you supply 400 Hz converters for aerospace rigs?	Yes. State kVA and backup duration needed.
45	Will you certify UPS commissioning for high-security banking sites?	Yes. Send access-control rules and go-live date.
46	Can you swap an older UPS for a current Energy-Star unit?	Yes. Provide load readings so we can model ROI.
47	Do you offer monthly visual and IR battery inspections?	Yes. Indicate string count and facility location.
48	Can you supply ultra-fast aR fuses for DC battery banks?	Yes. Confirm current rating, DC voltage, and physical size.
49	Is real-time SMS / email alerting available for UPS alarms?	Yes. Tell us which monitoring stack (Nagios, PRTG, etc.) you use.
50	Do you perform on-site desulfation of sealed lead batteries?	Yes. Share block count and approximate age.
51	Can you carry out an overnight battery swap with zero downtime?	Yes. Confirm the after-hours window and onsite safety policies.
52	Do you measure battery impedance to gauge State-of-Health?	Yes. Provide string size and terminal-access details.
53	Can you supply IP55 outdoor UPS cabinets with heaters?	Yes. Share min/max ambient temps and load.
54	Can you convert a 208 V UPS system to 400 / 230 V?	Yes. Send single-line and three-phase load data.
55	Do you provide interior cleaning and torque-check services?	Yes. Tell us UPS size and last service date.
56	Can you supply a rental generator while we replace a UPS?	Yes. State kW demand and fuel logistics.
57	Do you carry out CSA C282 compliance checks for hospitals?	Yes. Note the province and facility class.
58	Will you fill and commission Ni-Cd batteries on site?	Yes. Provide cell count and electrolyte handling requirements.
59	Can you parallel two 80 kVA UPS units for redundancy?	Yes. Share electrical drawings and spare conduit runs.
60	Do you supply UN3480-compliant Li-ion packs for avionics?	Yes. Provide capacity and quantity for DG paperwork.
61	Can you extend OEM warranties by enrolling in a certified service plan?	Yes. Provide make, model, and warranty expiry.
62	Will you replace an upstream isolation transformer?	Yes. Give voltage and kVA so we can size a replacement.
63	Do you log transients and harmonics on the UPS input?	Yes. Specify measurement duration and MSB access.
64	Can you oversee a full “rip-and-replace” UPS upgrade?	Yes. Send existing inventory and timeline.
65	Do you have compact r-Rack UPS kits for mobile workstations?	Yes. Provide required power and enclosure size.
66	Will you verify UPS efficiency at 25 %, 50 %, and 100 % load?	Yes. Share load profiles and measurement availability.
67	Can you disconnect and reconnect a UPS during a data-room move?	Yes. Provide move date and relocation distance.
68	Do you install Bluetooth-enabled battery monitoring?	Yes. Tell us battery make and block count.
69	Can you supply hospital-grade double-conversion UPS for MRI systems?	Yes. Provide voltage tolerance and load details.
70	Can you enable cellular remote diagnostics for a distant site?	Yes. Confirm LTE/5G coverage and UPS model.
71	Do you stock genuine APC RBC cartridges?	Yes. Quote the RBC number (e.g., RBC7, RBC55) and quantities.
72	Can you swap an RBC7 in a Smart-UPS 2200?	Yes. Reserve a time slot and confirm rack accessibility.
73	Will you flash the latest firmware on APC SmartConnect models?	Yes. Provide current version and service window.
74	Do you offer five-year parts-and-labour plans for Eaton 9PX units?	Yes. Share kVA size and unit count.
75	Can you change the fans inside an Eaton 93E 40 kVA?	Yes. Provide serial number and preferred outage period.
76	Can you extend an SMX1500RM2U runtime to four hours?	Yes. State actual load and rack space for extra packs.
77	Do you fit rail-mount kits for Tripp Lite rack UPS units?	Yes. Specify rack depth and UPS model.
78	Can you replace the inverter module in an Eaton 93PM 150 kVA?	Yes. Provide module ID and firmware level.
79	Will you configure APC NMC2 / NMC3 cards?	Yes. Supply target IP and VLAN.
80	Do you source certified Li-ion packs for Smart-UPS models?	Yes. Provide UPS model and runtime goal.
81	Can you run a runtime calibration on a Smart-UPS?	Yes. Schedule a low-load window if needed.
82	Do you recycle spent APC batteries at no cost?	Yes. Provide weight or block count.
83	Can you add a five-year extended warranty to Tripp Lite gear?	Yes. Provide model and purchase date.
84	Do you install maintenance bypasses for Eaton 9E series?	Yes. Share one-line drawing and wall space.
85	Can you upgrade from Symmetra LX to Symmetra PX?	Yes. List critical load and deadline.
86	Will you replace DC fuses in an Eaton 9395?	Yes. State fuse spec and part code.
87	Can you activate Eaton HotSync for N+1 redundancy?	Yes. Give unit count and total kVA.
88	Do you supply external battery modules for Tripp Lite SU2200RTXLCD2U?	Yes. Note module quantity and rack space.
89	Do you stock L6-30P output cords for Smart-UPS 5000?	Yes. Provide length and cert preference.
90	Can you run a live runtime test on an Eaton 93PS?	Yes. Needs an operational static bypass.
91	Can you add a gigabit card to an APC Galaxy VS?	Yes. Provide card SKU and firmware.
92	Do you change seven-year capacitors in an Eaton 9355?	Yes. State install date and run hours.
93	Will you link Smart-UPS units to EcoStruxure cloud?	Yes. Provide unit count and SLA needs.
94	Can you replace the internal battery in a Tripp Lite OmniSmart 1500?	Yes. Supply serial number and date.
95	Do you perform energy audits on thirty Eaton 5P units?	Yes. Share average load and savings goal.
96	Can you ship an AP9631 network card for an APC SRT3000XLA?	Yes. Give shipping info and setup prefs.
97	Do you install Li-ion battery cabinets on an Eaton 93PM G2?	Yes. Specify runtime requirement and desired energy density.
98	Can you carry out an annual IR thermography on an APC Galaxy 5000?	Yes. We’ll arrange during high-load operation.
99	Do you change dust filters on Tripp Lite SU10KRT units?	Yes. Provide filter count and interval.
100	Can you parallel two Eaton 9SX units?	Yes. Supply firmware level and kit type.
101	Do you stock high-temperature cells for Smart-UPS SUA?	Yes. Provide ambient heat and current Ah.
102	Can you fit leak-detection cabling on Eaton battery racks?	Yes. Give room size and comms protocol.
103	Do you carry BP48V60RT4U extension cables for Tripp Lite packs?	Yes. Confirm length and rack spare.
104	Can you convert a 1000 VA tower Smart-UPS into a rack unit?	Yes. Requires rail kit and bezel.
105	Do you deliver Eaton Foreseer / PXG Gateway training?	Yes. Provide attendee count and objectives.
106	Can you trend impedance on Symmetra PX battery frames?	Yes. List module count and access rules.
107	Do you supply Tripp Lite UPS approved to CSA C22.2 No 107.3?	Yes. Specify kVA and runtime.
108	Can you install the Energy Saver feature on an Eaton 93E?	Yes. Provide current firmware.
109	Will you integrate Smart-UPS with VMware vCenter via PowerChute?	Yes. Specify ESXi version and license.
110	Do you perform sag-ride-through tests on medical-grade UPS?	Yes. Provide load profile and acceptance limits.
111	Do you stock IEC C19-C20 16 A cords for Smart-UPS?	Yes. State length and colour.
112	Can you plug in Eaton PXGX network cards?	Yes. Give card code and firmware.
113	Do you support mass USB firmware upgrades on Smart-UPS units?	Yes. Provide device count and host OS.
114	Can you supply Nickel-Zinc battery packs for small UPS units?	Yes. Provide model and required backup time.
115	Will you configure Eaton Intelligent Power Manager under Hyper-V?	Yes. Provide IPM and Hyper-V versions.
116	Do you run DC insulation resistance testing on VRLA banks?	Yes. Provide block count and nominal voltage.
117	Can you change the touch-screen on an APC Galaxy VM?	Yes. Provide site and maintenance slot.
118	Do you carry paralleling harnesses for Tripp Lite UPS?	Yes. List models and cable length.
119	Can you map an Eaton UPS to a Modbus-TCP BMS?	Yes. Provide IP and register list.
120	Do you carry out IEEE-519 harmonic surveys at industrial sites?	Yes. Indicate measurement points and load level.