Ships from Canada. For technical questions, see our battery technical FAQ and UPS FAQ, or browse replacement batteries.
1. Can you tell me more about UPSPLUSBATTERY?
UPSPLUSBATTERY is a Canadian supplier of sealed lead-acid (SLA / VRLA) batteries and UPS systems based in the Montreal area. Our service partner is GDF Technologies. We supply our own compatible replacement batteries for APC, Eaton, Tripp Lite, Vertiv, Liebert, Powerware and CyberPower equipment. Compatibility depends on the exact equipment model.
Browse the replacement battery catalogue or read more about us.
2. Where do you ship from?
Orders ship from Canada. In-stock items ship from Canada. For backordered items, the product page shows the current estimated delay. Delivery time after dispatch depends on the carrier, destination and service selected.
3. How do I check the status of my order?
Check your order confirmation for the order-status link. Tracking information is emailed when your order ships. You can also sign in to your account on upsplusbattery.ca to view your orders. If you need help, contact us with your order number.
4. Can I pick up my order from your warehouse?
Yes. Local pickup is available at 5 Rue Goodfellow, Delson, Quebec J5B 1V2, Monday to Friday, by appointment. Call 438-881-3363 before travelling to confirm that your order is ready and arrange pickup.
5. What are your hours of operation?
Pickup near Montreal is available Monday to Friday, by appointment. Call 438-881-3363 first to arrange pickup. We reply to emails within one business day. Our website accepts orders at any time. You can also use our contact page for assistance. Our service partner GDF Technologies provides 24/7 emergency support for service-contract customers.
6. Can I pick up from another warehouse?
Local pickup is available only at our Montreal-area location. Please arrange it with us before travelling.
7. Can you help me find a replacement battery?
Yes. Send us the complete model number from your UPS label and, if possible, a photo of the existing battery and connector. You can also bring the old battery to our Montreal-area location after contacting us. We can help identify an appropriate replacement; the complete model matters more than the VA rating alone.
Browse our replacement battery catalogue or see the UPS battery FAQ for help with cartridge codes such as RBC.
8. Can I drop off old batteries for recycling?
You can drop off old lead-acid batteries for recycling at our Montreal-area warehouse, free of charge. Contact us before bringing a large quantity or a damaged battery so we can confirm handling arrangements. If you are elsewhere in Canada, ask your local collection site whether it accepts lead-acid batteries before travelling.
For business customers, recycling can also be arranged through our UPS battery replacement service.
9. How do you ship products?
We ship through UPS and other carriers. Available carrier rates are calculated at checkout from your street address and the weight of your order; we do not ship to PO boxes. Heavy equipment or pallet shipments may require freight arrangements. If you need help with delivery options, send us the product, quantity and postal code.
Read the shipping policy or request a quote.
10. How do I return an item?
If you ordered the wrong item or no longer need it, contact us within 30 days of delivery. It must be unused, undamaged and in its original packaging with all accessories. You pay return shipping; the product is refunded after it passes inspection. A Return Authorization (RA) number is required before sending anything back.
For a confirmed defect covered by warranty, a product that is dead on arrival, or a shipping error by us, we provide a prepaid return label. If our product page incorrectly stated that a product fits your exact UPS model, we pay return shipping and offer the correct replacement or a refund, at your choice. Warranty claims are handled under the applicable coverage and are not limited to the 30-day change-of-mind window.
Contact us at 438-881-3363 or info@upsplusbattery.com, and read the full return policy.
11. How do I contact you for help?
Call 438-881-3363, email info@upsplusbattery.com, or use our contact page. Include your order number for an existing order, or your complete UPS model for compatibility help. We reply within one business day.
12. Can I pay by purchase order?
Yes. Apply for a business account with your work e-mail. Accounts are approved automatically and you enter your purchase order number at checkout; net-30 terms are for government institutions only. You can also e-mail a purchase order to info@upsplusbattery.com: we reply within one business day with a checkout link, or an order on terms for government institutions.